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FAQ

  • How can I get help with using my facial kit from Skindividual Beauty
    At Skindividual Beauty, we understand that using a facial kit for the first time can be overwhelming. We've got you covered. Included in every facial box is a set of detailed instructions that will guide you through the process. In case you need further assistance, you can reach out to us through our email at info@skindividualbeauty.com, or call us on 07938193717. We encourage you to ask any question, no matter how small or "silly" you may think it may seem. Our team is dedicated to ensuring you get the best experience with our products
  • How can I track my order from Skindividual Beauty
    You can easily track your order by clicking on the left-hand button on our website. If you encounter any issues, please do not hesitate to contact us at info@skindividualbeauty.com or call us at 07938193717 and we will assist you further. We prioritize our customers' satisfaction, and we will strive to resolve any concerns or inquiries that you may have regarding your order.
  • What should I do if I experience an allergic reaction to a Skindividual Beauty product
    * Immediately remove the product with plenty of cool water to the affected area, using either wet cotton wool pads or a soft, clean flannel to make a gentle compress to dab (not rub) the area as well (assuming you are not allergic to them either). *If the reaction causes swelling near the throat or mouth, seek medical attention as soon as possible. *Please do not hesitate to contact us so that we are aware of the situation and can provide assistance or guidance on how to proceed. At Skindividual Beauty, we take product safety and customer satisfaction very seriously, and we are committed to ensuring that our clients have a positive experience with our products.
  • How do I choose the right moisturizer for my skin type and seasonal needs?
    At Skindividual Beauty, we understand that every person's skin is unique and can vary in texture, tone, and hydration levels. It is important to choose the right moisturizer that caters to your skin type and seasonal needs. If you have a condition such as dehydrated skin or acne, you want your skin to be improving and changing. Even at different times of the year, you will find that you will need different types of moisturisers. In the winter months, your skin will be much more dehydrated from constantly going from cold outside temperatures to a centrally heated house or office. For those with dry or dehydrated skin, we recommend using a thick, rich moisturizer that contains low molecular hyaluronic acid to help lock in moisture and prevent dryness. For those with oily or acne-prone skin, a lightweight, non-comedogenic moisturizer is recommended to avoid clogging pores. During the summer months, you may find that your skin is producing more oil. In this case, we recommend opting for an oil-free moisturizer that will not contribute to excess oil production. Additionally, it is important to always wear an SPF to protect your skin from harmful UV rays no matter what time of the year. Ultimately, it is essential to listen to your skin and adjust your skincare routine as needed. By working with one of our skilled aestheticians at Skindividual Beauty, we can help you determine the best skincare for your specific skin type and seasonal needs.
  • Can I get one-to-one advice from Skindividual Beauty?
    We are hoping to offer a bespoke facial consulting service shortly.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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